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Read our latest case studies and see what our clients have to say.


Lewisham Council – Insight, Design and Delivery Programme

Digital First supported Lewisham Council to undertake a council-wide Digital Insight project to help engage senior leaders and to understand and scope the basis for an ambitious ‘Digital By Choice’ transformation programme.  We worked across all areas of the council with key senior stakeholders, IT, finance and transformation staff introducing new ideas and opportunities whilst assessing how the Council could build on its current digital progress.   Lewisham retained Digital First to help it design and mobilise its digital transformation programme, develop its investment business case for digital (Digital ROI) and support early delivery of some ‘digital front door’ projects that tasted new agile ways of working.Insight


"Digital First helped us create a new narrative and a plan to become a more digital council. Their challenge and support through the Insight and Design phases of our digital transformation programme, along with their continued support in helping the in-house team to move forward our priority projected gave us real momentum to improve our services to customers and secure new efficiencies."

Duncan Dewhurst, Head of IT and Change
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Local Government Association – Shared Services and Transformation

IT Strategy and Shared Services

Commercial Structure via Teckal

Transformation of back office services

Digital Design and Delivery

"Digital First set up and led the IT and back office Change Programme quickly demonstrating strong credibility with senior officers and political stakeholders, whilst delivering in a complex environment. Their energy and commitment drove the programme forward, working through emerging issues and challenges and got things done to deliver on time with financial savings exceeding the original business case and thus helps the LGA to meet its efficiency challenges"

Stephen Hughes, SRO, Local Government Association
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Institute of Mechanical Engineers – Digital Insight, Design and Delivery

Digital Strategy

Digital Transformation

Products and Services Development

Digital Infrastructure

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Harrow Council – Monetising My Community ePurse

My CeP

Social Care Marketplace

Commercial Brokerage – Business case

Innovative joint venture with IBM – Project Infinity

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Barnet Council – Efficiency and Transformation Programme

Efficiency & Transformation Programme

Shared Services Registers and Others

Social Care Marketplace

Personal Assistants

Commercialisation of Green Spaces

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Brent Council

Digital First supported Brent Council  in creating and mobilising a Digital Strategy.  This work was designed to help align a series of existing customer services and other service initiatives, alongside any gaps in its approach, towards building a joined-up approach to taking forward the digital agenda.

We carried out an assessment of existing digital initiatives, including the digital ROI investment case, across the Council to identify the alignments, gaps, priorities and opportunities to further use digital technology to transform the Council.

We also did early research and strategic support to help the Council shape its thinking on the approaches to support local economic growth, digital skills development, IoT and other areas to help make Brent an attractive place to start-up, work and investment in a digital economy

The work has helped Brent define its digital change programme, skills, capabilities and resources needed to deliver it and the immediate priorities for digital change.

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Thurrock Council – Commercial Review of IT Services Contract

Review of Outsourced contract

Review of Oracle Implementation

Implementation Plan for Digital Programme

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Northumberland County Council

We established strong working relationships across government agencies and departments including DCMS and its delivery agency BDUK, DEFRA and DCLG to build Northumberland’s case for moving forward its digital and broadband agenda.  In doing so we helped establish one of the first digital companies in UK local government.

“DigitalFirst played a pivotal role in defining the digital ambition of the council, ensuring its tech infrastructure was able to support the promotion of jobs, enhance social inclusion and ensure economic prosperity. This ambitious strategy will enable Northumberland to support its SME businesses, build a digital workforce and tackle issues of digital exclusion.”

Steve Stewart, Chief Executive
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University of Leeds

The University of Leeds aims to offer a digital end-to-end student experience for new and in-study Under-Graduates and Post Graduates to create a competitive advantage amongst the Russell Group and other universities.  Students more than any want a digital, paperless experience and Leeds’ investment in a programme of change to use enabling digital, mobile and CRM technology to transform and create an integrated and richer customer experience helps achieve this goal.  Its ongoing aim is to built on this and become a more digital campus.

Digital First helped reset the focus of the change programme providing leadership and challenge to ensure its had the best partners and technology, alongside a structure programme of service redesign to move Leeds’ ambitions forward.


“This ambitious programme delivers a fully integrated end-to-end student experience that benefits students, academic colleagues and integrates the work of our student education support staff. In doing so this will protect and grow our revenue streams whilst delivering an important return on investment. This is the biggest and most exciting change programme in the University of Leeds recent history. The challenge and support we received helps us greatly on our journey."

Senior Responsible Officer & Pro Vice Chancellor
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Sunderland City Council

Sunderland is a leading digital council, with its software city concept. The Council needed to innovate and develop a new approach to handling big data. With this objective it created its requirements for an intelligence hub.

"Sunderland is moving towards an exciting new era of digital innovation and new forms of service delivery for our citizens. DigitalFirst have effectively supported us in defining and taking forward new concepts such as the creation of an intelligence hub and new shared service models to help bring new partnerships to the Council. This moves forward our digital agenda."

Mike Poulter, Head of Service Transformation
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