Mosscare St Vincent’s – Developing a Digital Strategy
Digital First worked with Mosscare St Vincent’s Housing Association to support the organisation increase its digital presence and service delivery, help develop a strategy and delivery roadmap. Through a technology review, staff engagement and outcome based workshops we assessed the baseline position and created the digital transformation roadmap and project priorities for MSV.
Our collaborative style of working with MSV helped secure a cross organisational buy-in to the transformation roadmap and now forms a key strand of its Back to Basic transformation programme.
Digital First has worked alongside the bi-boroughs of Westminster City and Kensington & Chelsea Councils (the Bi-Boroughs) to provide specialist advice in the design, development and benefits evaluation of a new Adult Social Care digital platform to improve service delivery and efficiency and deliver better outcomes for service users.
We collaborated with key operational, technical and policy staff across the two boroughs to assess the design and development of the emerging digital platform to identify, capture and quantify the range of opportunities and benefits that a fully integrated digital platform for adult social care services can deliver.
The implementation of the digital platform provides financial benefits which include large savings of up to £12.3m including 3rd party savings from contract savings, overhead savings, and income generation for the bi-boroughs.
Digital First has worked with Lambeth Council to develop a high level, evidence based digital strategy that can play a key role in driving digital agenda.
We collaborated with the Council’s key service areas which included technology and change teams, leadership team and other stakeholders, as well as gaining customer insights externally via other London Boroughs and local government to drive the development of the digital strategy.
The digital strategy provides benefits which include improved customer experience, increased productivity and efficiency of the workforce and improvement of the borough’s digital infrastructure.
Digital First were commissioned to work with the Brent Housing Partnership to support its digital transformation, improve the overall customer and staff experience and delivery efficiencies through digitisation.
We undertook widespread staff and stakeholder engagement via digital transformation workshops, assessed the options for digitising the customer front end and a wider assessment of the back office systems, data and integration opportunities, developed a commercial business case for investment in a programme of digital transformation and produced a detailed design and specification of over 100 business processes and the including multiple integrations to create an end to end platform – identifying savings of over £600k per annum.
Digital First supported Lewisham Council over a 3 year partnership, initially undertaking a council-wide Digital Insight project to help engage senior leaders and to understand and scope the basis for an ambitious ‘Digital By Choice’ transformation programme. We worked across all areas of the council with key senior stakeholders, IT, finance and transformation staff introducing new ideas and opportunities whilst assessing how the Council could build on its current digital progress. Lewisham retained Digital First to help it design and mobilise its digital transformation programme, develop its investment business case for digital (Digital ROI) and support early delivery of some ‘digital front door’ projects that tested new agile ways of working.
"Digital First helped us create a new narrative and a plan to become a more digital council. Their challenge and support through the Insight and Design phases of our digital transformation programme, along with their continued support in helping the in-house team to move forward our priority projected gave us real momentum to improve our services to customers and secure new efficiencies."Duncan Dewhurst, Head of IT and Change
Digital First led the development of the Institution’s digital strategy including designing and leading the delivery of the subsequent transformation programme for a new MS Dynamics Digital Platform, new tech infrastructure, membership services solution and new commercial digital product developments.
The work involved significant staff, trustee and member engagement to build a picture of the priorities that mattered for the Institution. The resulting strategy and commercial investment case set the basis for the design of a multi-streamed digital transformation programme covering digital platform, new tech infrastructure, people and change management, digital innovation and member inclusion to make IMechE a more modern and relevant membership organisation.
Digital First bought energy, momentum and drive to the organisation to help us on our digital journey. Across a complex stakeholder environment they played a pivotal role in getting buy-in and ownership to a significant investment and a programme of digital change, enabling the Institution to become a more relevant organisation in its sector.Chief Marketing Officer and SRO
Digital First supported Brent Council in creating and mobilising a Digital Strategy alongside and investment case to set up a digital transformation programme. This work was designed to help align a series of existing customer services and other service initiatives, alongside any gaps in its approach, towards building a joined-up approach to taking forward the digital agenda.
We also did early research and strategic support on Digital Place to help the Council shape its thinking on the approaches to support local economic growth, digital skills development, IoT and other areas to help make Brent an attractive place to start-up, work and investment in a digital economy.
ICT and digital strategy development, IT service delivery appraisal and procurement of new Teckal shared service for the Local Government Association. Back office review
- Annual savings of £4m in back office and IT through new tech and ways of working
- Success transition of failed outsource to new Teckal commercial shared service for IT
Subsequently Digital First were later appointed to lead the design and development of the LGA’s Dynamics 365 platform deployed as a core configuration across the organisation.
"Digital First set up and led the IT and back office Change Programme quickly demonstrating strong credibility with senior officers and political stakeholders, whilst delivering in a complex environment. Their energy and commitment drove the programme forward, working through emerging issues and challenges and got things done to deliver on time with financial savings exceeding the original business case and thus helps the LGA to meet its efficiency challenges"Stephen Hughes, SRO, Local Government Association
Social Care Marketplace
Commercial Brokerage – Business case
Innovative joint venture with IBM – Project Infinity
Digital First led the establishment of an innovative commercial Digital Company (ArchDigital) for Northumberland and led the transition and start-up of the company. We secured £15m of EDRF and DEFRA funding to support SMEs embrace the digital economy potentially creating up to 2000 jobs.
We advised and led the prospectus development and soft market testing for the council’s Partnership of Place PPP, managing specialist resources and defining the procurement strategy for member consideration. We established the corporate programme office for the council’s transformation programmes of change introducing leading edge PPM methodologies and tools.
Northumberland now has one the the best super fast broadband coverage for a rural county across the UK
“DigitalFirst played a pivotal role in defining the digital ambition of the council, ensuring its digital infrastructure and broadband requirements across the county was able to support the promotion of jobs, enhance social inclusion and ensure economic prosperity. This programme of work has enabled Northumberland to extend its fibre broadband coverage, support its SME businesses and tackle issues of digital exclusion.”Chief Executive. Northumberland County Council