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We're helping clients on their digital journey to deliver commercially-led customer service excellence.

Digital Strategy

We help set the vision and direction of travel for the organisation and its leadership.

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Discovery & Insight

We provide insight tools and carry out analysis to help our clients understand their readiness to begin the Digital Journey.

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Disruptive Design

We work with clients to radically re-think service design.

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Digital ROI

We build the case for going digital so that shift to digital is locked into a robust commercial environment.

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Tech Infrastructure

DigitalFirst works with technology specialists across multiple infrastructure platforms to deliver disruptive business models.

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Digital Capability

We help build a capability amongst digital leaders, managers and staff in the organisation.

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Customer Experience

In developing new services and evaluating delivery we help clients to test and understand the customer view.

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5 reasons why local government needs open source
13th, October 2015

Aingaran Pillai, CTO and founder at Zaizi, urges local government to unleash the potential...

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Digital for the age of austerity
30th, July 2015

Digital transformation provides the ‘most plausible response’ to austerity, as local and central government...

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The Internet of things
5th, January 2015

Early phases of the Internet included connecting people to static information and more recently,...

Digital Services - News Read More
13 days ago from @DigitalFirstHQ

Obviously.... Give cash to social services and not the NHS, says health chief | News | The Times & The Sunday Times