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Brent Council – Digital Strategy and Investment Case

Digital First supported Brent Council in creating and mobilising a Digital Strategy alongside and investment case to set up a digital transformation programme.

This work was designed to help align a series of existing customer services and other service initiatives, alongside any gaps in its approach, towards building a joined-up approach to taking forward the digital agenda.

We carried out an assessment of existing digital initiatives, developed the digital ROI investment case, engaging across the Council to identify the alignments, gaps, priorities and opportunities to further use digital technology to transform the Council.

We also did early research and strategic support on Digital Place to help the Council shape its thinking on the approaches to support local economic growth, digital skills development, IoT and other areas to help make Brent an attractive place to start-up, work and investment in a digital economy

Achievements

  • Development of Brent’s Digital Strategy, fully endorsed and supported by the council
  • Set out the investment case for a programme of savings potentially £10m+ setting out immediate priorities for digital change.
  • Set up the skills and capacity needed by the council as part of creating a new Digital Services Team
  • Helped align its key initiatives across the council, shared service and housing services
Back to Our Work

Digital First were commissioned to work with the Brent Housing Partnership to support its digital transformation, improve the overall customer and staff experience and delivery efficiencies through digitisation.

In developing the digital strategy we:

  • Undertook widespread staff and stakeholder engagement via digital transformation workshops
  • Assessed the options for digitising the customer front end and a wider assessment of the back office systems, data and integration opportunities
  • Developed a commercial business case for investment in a programme of digital transformation.
  • Produced a detailed design and specification of over 100 business processes and the including multiple integrations to create an end to end platform

Key outcomes achieved:

  • A clear technical roadmap for incremental digital transformation to create a new customer digital platform
  • Early rationalisation for the business applications portfolio generating over £200,000 per year in savings
  • Agile development of a new housing portal design to drive self-service and a richer customer experience
  • Production of a business case for change for a Dynamics 365 platform and wider savings of £600k annually – delivering an 18 month digital ROI
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