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Digital First helps clients on their digital journey.

Digital First encourages disruptive change and design to create better organisation that deliver greater customer experiences.  It’s in the name and it’s in the DNA.

We are agile, on the front foot and looking to build on our story so far.

We bring insight and knowhow, helping our clients move forward their digital agenda

We are a growing SME – focused, flexible and responsive which means you matter to us

We work with other SMEs and rising stars and bring you real innovation

We are built on a foundation of success and client focus. Don’t ask us, ask them.

Our people, and our partners, through our unique digital brokerage model, deliver passionate and committed service to our clients supporting:

  • Real disruptive challenge, focusing on great customer design
  • End to end transformation to create more integrated, efficient organisations
  • Tech solutions build to serve customers and deliver the best service
  • An eye on what works best commercially for organisations

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Digital First were commissioned to work with the Brent Housing Partnership to support its digital transformation, improve the overall customer and staff experience and delivery efficiencies through digitisation.

In developing the digital strategy we:

  • Undertook widespread staff and stakeholder engagement via digital transformation workshops
  • Assessed the options for digitising the customer front end and a wider assessment of the back office systems, data and integration opportunities
  • Developed a commercial business case for investment in a programme of digital transformation.
  • Produced a detailed design and specification of over 100 business processes and the including multiple integrations to create an end to end platform

Key outcomes achieved:

  • A clear technical roadmap for incremental digital transformation to create a new customer digital platform
  • Early rationalisation for the business applications portfolio generating over £200,000 per year in savings
  • Agile development of a new housing portal design to drive self-service and a richer customer experience
  • Production of a business case for change for a Dynamics 365 platform and wider savings of £600k annually – delivering an 18 month digital ROI
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Latest Blog
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Leaders ‘struggling’ with digital transformation ambition
25th, October 2016

Public sector leaders are becoming increasingly frustrated with the slow progress made towards a fully digital government, according to a report. Deloitte’s latest annual The State of the State study, recently, assesses public services...

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Cloud Computing Spending Continues to Rise
16th, September 2016

Digital First thinks that we are still only on the cusp of seeing a dramatic shift from traditional on-premise data centres to cloud infrastructure, accessible anywhere, anytime and more securely.  The trend continues with...

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Microsoft opens UK Azure and Office 365 data centres
9th, September 2016

Microsoft has announced the opening of new data centres in the UK to allow customers to use the firm’s cloud services knowing that the data remains in the country. The new facilities in Cardiff,...

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over a year ago from @DigitalFirstHQ

Obviously.... Give cash to social services and not the NHS, says health chief | News | The Times & The Sunday Times https://t.co/c6ui3HRPBj

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