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Digital First Strategic Partnerships

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Digital First is developing a broad network of partners that we work with and can broker or bring to a contractual relationship a wide range of digital capacity. This includes areas such as:

  • Authentication and customer portals
  • CRM and customer enterprise platforms
  • Mobile technology solutions
  • Master data management and data analytics
  • Digital leadership coaching and development
  • Agile training, coaching and delivery
  • Programme and project management specialist resource
  • Enterprise and technology solution specialist resource
  • Cloud migration design, delivery and hosting
  • Network solution design and delivery

Get in touch to find out more or to join our digital network

Become A Brokerage Partner

Digital First were commissioned to work with the Brent Housing Partnership to support its digital transformation, improve the overall customer and staff experience and delivery efficiencies through digitisation.

In developing the digital strategy we:

  • Undertook widespread staff and stakeholder engagement via digital transformation workshops
  • Assessed the options for digitising the customer front end and a wider assessment of the back office systems, data and integration opportunities
  • Developed a commercial business case for investment in a programme of digital transformation.
  • Produced a detailed design and specification of over 100 business processes and the including multiple integrations to create an end to end platform

Key outcomes achieved:

  • A clear technical roadmap for incremental digital transformation to create a new customer digital platform
  • Early rationalisation for the business applications portfolio generating over £200,000 per year in savings
  • Agile development of a new housing portal design to drive self-service and a richer customer experience
  • Production of a business case for change for a Dynamics 365 platform and wider savings of £600k annually – delivering an 18 month digital ROI
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