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Digital Strategy & Change

Helping our clients on their digital journey

Digital Strategy

Digital First have worked with many clients across the public sector, not for profit and agencies to help develop digital strategies and a direction of travel for driving digital transformation.  We work closely with organisations to:

  • Generate a sense of commitment from political leaders, senior management and service delivery staff
  • Engage key stakeholders, understand pain points, generate ideas and opportunities and priorities for digitisation
  • Help to understand measure and benchmark digital maturity
  • Create strategies that focus on digitising the organisation as well as helping sectors such as local government focus on digital infrastructure and place
  • Create the digital case for change investment cases to drive a Digital ROI
  • Help structure approaches to digital transformation and programme delivery

Often we find organisations are at different stages on their digital journey – some are clearer and have strategies to support this and need to focus on priorities, others often need some external challenge to build or regain momentum.  Either way Digital First can help on your digital journey.

Investment Cases and Digital ROI

We help clients explore commercial revenue generating plans, drive value for money and secure financial benefits through our expertise and approaches.

Typical areas where clients seek help include:

Contract Review – testing the value of outsourced contracts to secure and negotiate a better deal, exit or move to a new delivery model – in IT services and other areas

Commercial Due Diligence – helping clients to understand the value of their services or products or to help assess the value of new ventures such as JVs and shared services

Strategic and full business cases – to gain internal buy-in or external commitment to new commercial ventures

We provide valuable support and insight, as well as capable and honest support, to clients to help both inspire the next steps and de-risk the process.

Our work at Thurrock Council helped the client decide on the future on its outsource IT and back office services contract – Find out more

Digital Programme Design

We help organisations design programme and phases of work that shape their digital journey.  This is often driven by the need to construct a transformation programme, identifying and evaluating the priority projects for implements, building the investment business case, understanding capability requirements and building the delivery team.

At this point we help clients that already have a strategy for becoming more digital to fully identify the priority projects, set out the business and customer benefits and produce a full investment case to enable a programme of change to proceed.

Digital First helps the client to build momentum and capacity to take this important phase forward. Often, in our experience, we see clients that move straight from strategy to delivery failed to properly progress programme because they have not created the necessary conditions for change – full organisational buy-in, clear investment cases, project delivery plans and a clearly articulated technology road map.

We help clients de-risk all of this through this important phase of work, such as our recent work at Lewisham Council – Find out more

Digital First were commissioned to work with the Brent Housing Partnership to support its digital transformation, improve the overall customer and staff experience and delivery efficiencies through digitisation.

In developing the digital strategy we:

  • Undertook widespread staff and stakeholder engagement via digital transformation workshops
  • Assessed the options for digitising the customer front end and a wider assessment of the back office systems, data and integration opportunities
  • Developed a commercial business case for investment in a programme of digital transformation.
  • Produced a detailed design and specification of over 100 business processes and the including multiple integrations to create an end to end platform

Key outcomes achieved:

  • A clear technical roadmap for incremental digital transformation to create a new customer digital platform
  • Early rationalisation for the business applications portfolio generating over £200,000 per year in savings
  • Agile development of a new housing portal design to drive self-service and a richer customer experience
  • Production of a business case for change for a Dynamics 365 platform and wider savings of £600k annually – delivering an 18 month digital ROI
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