Our Work

Mosscare St Vincents Housing Association – Digital Strategy

Mosscare St Vincent’s – Developing a Digital Strategy

Digital First worked with Mosscare St Vincent’s Housing Association to support the organisation increase its digital presence and service delivery, help develop a strategy and delivery roadmap.  Through a technology review,  staff engagement and outcome based workshops we assessed the baseline position and created the digital transformation roadmap and project priorities for MSV.

Our collaborative style of working with MSV helped secure a cross organisational buy-in to the transformation roadmap and now forms a key strand of its Back to Basic transformation programme.

Westminster City Council – Development of a new digital platform and services for Adult Social Care

Digital First has worked alongside the bi-boroughs of Westminster City and Kensington & Chelsea Councils (the Bi-Boroughs) to provide specialist advice in the design, development and benefits evaluation of a new Adult Social Care digital platform to improve service delivery and efficiency and deliver better outcomes for service users.

We collaborated with key operational, technical and policy staff across the two boroughs to assess the design and development of the emerging digital platform to identify, capture and quantify the range of opportunities and benefits that a fully integrated digital platform for adult social care services can deliver.

The implementation of the digital platform provides financial benefits which include large savings of up to £12.3m including 3^rd party savings from contract savings, overhead savings, and income generation  for the bi-boroughs.

Lambeth Council – Developing a Digital Strategy

Digital First has worked with Lambeth Council to develop a high level, evidence based digital strategy that can play a key role in driving digital agenda.

We collaborated with the Council’s key service areas which included technology and change teams, leadership team and other stakeholders, as well as gaining customer insights externally via other London Boroughs and local government to drive the development of the digital strategy.

The digital strategy provides benefits which include improved customer experience, increased productivity and efficiency of the workforce and improvement of the borough’s digital infrastructure.

Brent Housing Partnership – Digital Transformation

Digital First were commissioned to work with the Brent Housing Partnership to support its digital transformation, improve the overall customer and staff experience and delivery efficiencies through digitisation.

We undertook widespread staff and stakeholder engagement via digital transformation workshops, assessed the options for digitising the customer front end and a wider assessment of the back office systems, data and integration opportunities, developed a commercial business case for investment in a programme of digital transformation and produced a detailed design and specification of over 100 business processes and the including multiple integrations to create an end to end platform – identifying savings of over £600k per annum.

Lewisham Council – Insight, Design and Delivery Programme

Digital First supported Lewisham Council over a 3 year partnership, initially undertaking a council-wide Digital Insight project to help engage senior leaders and to understand and scope the basis for an ambitious ‘Digital By Choice’ transformation programme.  We worked across all areas of the council with key senior stakeholders, IT, finance and transformation staff introducing new ideas and opportunities whilst assessing how the Council could build on its current digital progress.   Lewisham retained Digital First to help it design and mobilise its digital transformation programme, develop its investment business case for digital (Digital ROI) and support early delivery of some ‘digital front door’ projects that tested new agile ways of working.

Institution of Mechanical Engineers – Digital Strategy, Design and Delivery

Digital First led the development of the Institution’s digital strategy including designing and leading the delivery of the subsequent transformation programme for a new MS Dynamics Digital Platform, new tech infrastructure, membership services solution and new commercial digital product developments.

The work involved significant staff, trustee and member engagement to build a picture of the priorities that mattered for the Institution.  The resulting strategy and commercial investment case set the basis for the design of a multi-streamed digital transformation programme covering digital platform, new tech infrastructure, people and change management, digital innovation and member inclusion to make IMechE a more modern and relevant membership organisation.

Brent Council – Digital Strategy and Investment Case

Local Government Association – Shared Services and Transformation

ICT and digital strategy development, IT service delivery appraisal and procurement of new Teckal shared service for the Local Government Association. Back office review

• Annual savings of £4m in back office and IT through new tech and ways of working
• Success transition of failed outsource to new Teckal commercial shared service for IT

Subsequently Digital First were later appointed to lead the design and development of the LGA’s Dynamics 365 platform deployed as a core configuration across the organisation.

Harrow Council – Monetising My Community ePurse

My CeP

Social Care Marketplace

Commercial Brokerage – Business case

Innovative joint venture with IBM – Project Infinity

Northumberland County Council – Broadband and Digital Connectivity

Digital First led the establishment of an innovative commercial Digital Company (ArchDigital) for Northumberland and led the transition and start-up of the company. We secured £15m of EDRF and DEFRA funding to support SMEs embrace the digital economy potentially creating up to 2000 jobs.

We advised and led the prospectus development and soft market testing for the council’s Partnership of Place PPP, managing specialist resources and defining the procurement strategy for member consideration. We established the corporate programme office for the council’s transformation programmes of change introducing leading edge PPM methodologies and tools.

Northumberland now has one the the best super fast broadband coverage for a rural county across the UK