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Delivery

Digital First can provide a wide range of support in helping our clients delivery their digital transformation programmes.

We can do this in a number of ways (and often in combination):

Coaching and support to the organisation – helping to identify and recruit the digital change team, providing specific coaching and skills support to staff and technology projects, providing assurance to the programme team to help maintain momentum and build delivery confidence, advising senior stakeholders on the ongoing strategy

Project Delivery – Digital First can take on whole projects for delivery, or provide key specialist resources or proven project managers to help organisations where additional capacity is required

Brokerage – Digital First has a broad network of partners that we work with and can broker or bring to a contractual relationship a wide range of digital capacity. This includes areas such as:

  • Authentication and customer portals
  • CRM and customer enterprise platforms
  • Mobile technology solutions
  • Master data management and data analytics
  • Digital Leadership Coaching and development
  • Agile training and coaching
  • Programme and project management specialist resource
  • Enterprise and technology solution specialist resource
  • Cloud Migration
  • Network Solution Design

Digital First has worked alongside the bi-boroughs of Westminster City and Kensington & Chelsea Councils (the Bi-Boroughs) to provide specialist advice in the design, development and benefits evaluation of a new Adult Social Care digital platform to improve service delivery and efficiency and deliver better outcomes for service users.

We collaborated with key operational, technical and policy staff across the two boroughs to assess the design and development of the emerging digital platform to identify, capture and quantify the range of opportunities and benefits that a fully integrated digital platform for adult social care services can deliver.

The implementation of the digital platform provides financial benefits which include large savings of up to £12.3m including 3rd party savings from contract savings, overhead savings, and income generation  for the bi-boroughs.

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