View our Services

HomeDigital

Digital

Helping our clients on their digital journey

Being ‘more digital’ means embracing the technology around us and using this to enable business processes, create better ways of working and delivery a great customer experience.

Importantly, in today’s climate, it also means that services can be delivered at optimal cost and investment in digital technology delivered some form of payback or ‘digital return on investment’ (ROI).

Digital First’s proven approach is helping organisations gain insight into their digital strategy, designing robust solutions and helping to drive delivery.

Insight

We help organisations under where they are on their digital journey and help plan their strategy for becoming digital.

Our service to our clients is designed around their specific needs and requirements, assisted by the proven approaches and tools we use to help organisations baseline their position, engage key stakeholders and assess the technology platform and help to understand the scale of investment that might be required.

This approach helps create an agenda for change, often as part of a digital transformation programme, helping to align current initiatives, identify gaps and plan out the technology road and priority change projects that are required, alongside some quick wins.

Importantly, whilst we apply of methodologies and tools, we do this via close engagement with internal teams and sponsors to ensure that the effort to become more digital is organisationally led and hence a more committed and sustainable approach – Find out more

Design

We help organisations design programme and phases of work that shape their digital journey.  This is often driven by the need to construct a transformation programme, identifying and evaluating the priority projects for implements, building the investment business case, understanding capability requirements and building the delivery team.

At this point we help clients that already have a strategy for becoming more digital to fully identify the priority projects, set out the business and customer benefits and produce a full investment case to enable a programme of change to proceed.

Digital First helps the client to build momentum and capacity to take this important phase forward. Often, in our experience, we see clients that move straight from strategy to delivery failed to properly progress programme because they have not created the necessary conditions for change – full organisational buy-in, clear investment cases, project delivery plans and a clearly articulated technology road map.

We help clients de-risk all of this through this important phase of work, such as our recent work at Lewisham Council – Find out more

Delivery

Digital First can provide a wide range of support in helping our clients delivery their digital transformation programmes.

We can do this in a number of ways (and often in combination):

Coaching and support to the organisation – helping to identify and recruit the digital change team, providing specific coaching and skills support to staff and technology projects, providing assurance to the programme team to help maintain momentum and build delivery confidence, advising senior stakeholders on the ongoing strategy.

Project Delivery – Digital First can take on whole projects for delivery, or provide key specialist resources or proven project managers to help organisations where additional capacity is required.

Brokerage – Digital First has a broad network of partners that we work with and can broker or bring to a contractual relationship a wide range of digital capacity. This includes areas such as:

  • Authentication and customer portals
  • CRM and customer enterprise platforms
  • Mobile technology solutions
  • Master data management and data analytics
  • Digital Leadership Coaching and development
  • Agile training and coaching
  • Programme and project management specialist resource
  • Enterprise and technology solution specialist resource
  • Cloud Migration
  • Network Solution Design

Our work at the Institute of Mechanical Engineers covers many of the above areas – Find out more

"Digital First helped us create a new narrative and a plan to become a more digital council. Their challenge and support through the Insight and Design phases of our digital transformation programme, along with their continued support in helping the in-house team to move forward our priority projected gave us real momentum to improve our services to customers and secure new efficiencies."

Duncan Dewhurst, Head of IT and Change

Digital First supported Lewisham Council to undertake a council-wide Digital Insight project to help engage senior leaders and to understand and scope the basis for an ambitious ‘Digital By Choice’ transformation programme.  We worked across all areas of the council with key senior stakeholders, IT, finance and transformation staff introducing new ideas and opportunities whilst assessing how the Council could build on its current digital progress.   Lewisham retained Digital First to help it design and mobilise its digital transformation programme, develop its investment business case for digital (Digital ROI) and support early delivery of some ‘digital front door’ projects that tasted new agile ways of working.Insight

 

Read More
  • Keep Updated:

Latest Blog
View All
Leaders ‘struggling’ with digital transformation ambition
25th, October 2016

Public sector leaders are becoming increasingly frustrated with the slow progress made towards a fully digital government, according to a report. Deloitte’s latest annual The State of the State study, recently, assesses public services...

Read More
Cloud Computing Spending Continues to Rise
16th, September 2016

Digital First thinks that we are still only on the cusp of seeing a dramatic shift from traditional on-premise data centres to cloud infrastructure, accessible anywhere, anytime and more securely.  The trend continues with...

Read More
Microsoft opens UK Azure and Office 365 data centres
9th, September 2016

Microsoft has announced the opening of new data centres in the UK to allow customers to use the firm’s cloud services knowing that the data remains in the country. The new facilities in Cardiff,...

Read More
285 days ago from @DigitalFirstHQ

Obviously.... Give cash to social services and not the NHS, says health chief | News | The Times & The Sunday Times https://t.co/c6ui3HRPBj

quick-desktop