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Helping our clients on their digital journey

Being ‘more digital’ means embracing the technology around us and using this to enable business processes, create better ways of working and delivery a great customer experience.

Importantly, in today’s climate, it also means that services can be delivered at optimal cost and investment in digital technology delivered some form of payback or ‘digital return on investment’ (ROI).

Digital First’s proven approach is helping organisations gain insight into their digital strategy, designing robust solutions and helping to drive delivery.

Insight

We help organisations under where they are on their digital journey and help plan their strategy for becoming digital.

Our service to our clients is designed around their specific needs and requirements, assisted by the proven approaches and tools we use to help organisations baseline their position, engage key stakeholders and assess the technology platform and help to understand the scale of investment that might be required.

This approach helps create an agenda for change, often as part of a digital transformation programme, helping to align current initiatives, identify gaps and plan out the technology road and priority change projects that are required, alongside some quick wins.

Importantly, whilst we apply of methodologies and tools, we do this via close engagement with internal teams and sponsors to ensure that the effort to become more digital is organisationally led and hence a more committed and sustainable approach – Find out more

Design

We help organisations design programme and phases of work that shape their digital journey.  This is often driven by the need to construct a transformation programme, identifying and evaluating the priority projects for implements, building the investment business case, understanding capability requirements and building the delivery team.

At this point we help clients that already have a strategy for becoming more digital to fully identify the priority projects, set out the business and customer benefits and produce a full investment case to enable a programme of change to proceed.

Digital First helps the client to build momentum and capacity to take this important phase forward. Often, in our experience, we see clients that move straight from strategy to delivery failed to properly progress programme because they have not created the necessary conditions for change – full organisational buy-in, clear investment cases, project delivery plans and a clearly articulated technology road map.

We help clients de-risk all of this through this important phase of work, such as our recent work at Lewisham Council – Find out more

Delivery

Digital First can provide a wide range of support in helping our clients delivery their digital transformation programmes.

We can do this in a number of ways (and often in combination):

Coaching and support to the organisation – helping to identify and recruit the digital change team, providing specific coaching and skills support to staff and technology projects, providing assurance to the programme team to help maintain momentum and build delivery confidence, advising senior stakeholders on the ongoing strategy.

Project Delivery – Digital First can take on whole projects for delivery, or provide key specialist resources or proven project managers to help organisations where additional capacity is required.

Brokerage – Digital First has a broad network of partners that we work with and can broker or bring to a contractual relationship a wide range of digital capacity. This includes areas such as:

  • Authentication and customer portals
  • CRM and customer enterprise platforms
  • Mobile technology solutions
  • Master data management and data analytics
  • Digital Leadership Coaching and development
  • Agile training and coaching
  • Programme and project management specialist resource
  • Enterprise and technology solution specialist resource
  • Cloud Migration
  • Network Solution Design

Our work at the Institute of Mechanical Engineers covers many of the above areas – Find out more

Digital First were commissioned to work with the Brent Housing Partnership to support its digital transformation, improve the overall customer and staff experience and delivery efficiencies through digitisation.

In developing the digital strategy we:

  • Undertook widespread staff and stakeholder engagement via digital transformation workshops
  • Assessed the options for digitising the customer front end and a wider assessment of the back office systems, data and integration opportunities
  • Developed a commercial business case for investment in a programme of digital transformation.
  • Produced a detailed design and specification of over 100 business processes and the including multiple integrations to create an end to end platform

Key outcomes achieved:

  • A clear technical roadmap for incremental digital transformation to create a new customer digital platform
  • Early rationalisation for the business applications portfolio generating over £200,000 per year in savings
  • Agile development of a new housing portal design to drive self-service and a richer customer experience
  • Production of a business case for change for a Dynamics 365 platform and wider savings of £600k annually – delivering an 18 month digital ROI
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