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We help organisations design programme and phases of work that shape their digital journey.  This is often driven by the need to construct a transformation programme, identifying and evaluating the priority projects for implements, building the investment business case, understanding capability requirements and building the delivery team.

At this point we help clients that already have a strategy for becoming more digital to fully identify the priority projects, set out the business and customer benefits and produce a full investment case to enable a programme of change to proceed.

Digital First helps the client to build momentum and capacity to take this important phase forward. Often, in our experience, we see clients that move straight from strategy to delivery failed to properly progress programme because they have not created the necessary conditions for change – full organisational buy-in, clear investment cases, project delivery plans and a clearly articulated technology road map.

We help clients de-risk all of this through this important phase of work.

Digital First has worked alongside the bi-boroughs of Westminster City and Kensington & Chelsea Councils (the Bi-Boroughs) to provide specialist advice in the design, development and benefits evaluation of a new Adult Social Care digital platform to improve service delivery and efficiency and deliver better outcomes for service users.

We collaborated with key operational, technical and policy staff across the two boroughs to assess the design and development of the emerging digital platform to identify, capture and quantify the range of opportunities and benefits that a fully integrated digital platform for adult social care services can deliver.

The implementation of the digital platform provides financial benefits which include large savings of up to £12.3m including 3rd party savings from contract savings, overhead savings, and income generation  for the bi-boroughs.

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