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Insight

Being ‘more digital’ means embracing the technology around us and using this to enable business processes, create better ways of working and delivery a great customer experience.  Importantly, in today’s climate, it also means that services can be delivered at optimal cost and investment in digital technology delivered some form of payback or ‘digital return on investment’ (ROI).

Digital First’s proven approach is helping organisations gain insight into their digital strategy, designing robust solutions and helping to drive delivery.

Insight

We help organisations under where they are on their digital journey and help plan their strategy for becoming digital.

Our service to our clients is designed around their specific needs and requirements, assisted by the proven approaches and tools we use to help organisations baseline their position, engage key stakeholders and assess the technology platform and help to understand the scale of investment that might be required.

This approach helps create an agenda for change, often as part of a digital transformation programme, helping to align current initiatives, identify gaps and plan out the technology road and priority change projects that are required, alongside some quick wins.

Importantly, whilst we apply of methodologies and tools, we do this via close engagement with internal teams and sponsors to ensure that the effort to become more digital is organisationally led and hence a more committed and sustainable approach.

Mosscare St Vincent’s – Developing a Digital Strategy

Digital First worked with Mosscare St Vincent’s Housing Association to support the organisation increase its digital presence and service delivery, help develop a strategy and delivery roadmap.  Through a technology review,  staff engagement and outcome based workshops we assessed the baseline position and created the digital transformation roadmap and project priorities for MSV.

Our collaborative style of working with MSV helped secure a cross organisational buy-in to the transformation roadmap and now forms a key strand of its Back to Basic transformation programme.

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