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Digital First were commissioned to work with the Brent Housing Partnership to support its digital transformation, improve the overall customer and staff experience and delivery efficiencies through digitisation.

In developing the digital strategy we:

Undertook widespread staff and stakeholder engagement via digital transformation workshops
Assessed the options for digitising the customer front end and a wider assessment of the back office systems, data and integration opportunities
Developed a commercial business case for investment in a programme of digital transformation.
Produced a detailed design and specification of over 100 business processes and the including multiple integrations to create an end to end platform

Key outcomes achieved:

A clear technical roadmap for incremental digital transformation to create a new customer digital platform
Early rationalisation for the business applications portfolio generating over £200,000 per year in savings
Agile development of a new housing portal design to drive self-service and a richer customer experience
Production of a business case for change for a Dynamics 365 platform and wider savings of £600k annually – delivering an 18 month digital ROI

Leaders ‘struggling’ with digital transformation ambition

25th, October 2016

Public sector leaders are becoming increasingly frustrated with the slow progress made towards a fully digital government, according to a report. Deloitte’s latest annual The State of the State study, recently, assesses public services...

Cloud Computing Spending Continues to Rise

16th, September 2016

Digital First thinks that we are still only on the cusp of seeing a dramatic shift from traditional on-premise data centres to cloud infrastructure, accessible anywhere, anytime and more securely. The trend continues with...

Microsoft opens UK Azure and Office 365 data centres

9th, September 2016

Microsoft has announced the opening of new data centres in the UK to allow customers to use the firm’s cloud services knowing that the data remains in the country. The new facilities in Cardiff,...

over a year ago from @DigitalFirstHQ

Obviously.... Give cash to social services and not the NHS, says health chief | News | The Times & The Sunday Times https://t.co/c6ui3HRPBj

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