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Helping harness digital technology to transform and integrate services

For many organisations change and transformation is a never ending, and often exhausting, journey. In the digital world we live in the pace of change is accelerating, especially tech enablement as a platform for real service disruption and fundamental service redesign.

In short it is becoming a race for relevance, not only cost control, as customers are demanding more accessible and faster, better services through digital channels

Digital First can help design and deliver the new forms of the enabled transformation now needed to drive change.

Tech Transformation

Digital First helps to drive digital disruption in organisations through the scoping, design and delivery of tech transformation programmes.

We help clients gain insight into digital strategy, develop tech road maps, pinpoint key digital infrastructure and business improvement projects, build investment cases, delivery quick wins and organise programmes in readiness for delivery.

We bring experienced technical solutions specialists and architects, proven programme and project leads and bags of energy to work with internal teams to move things forward.

The Digital First brokerage network also means we can help identify and manage programme and project delivery of key tech enablement projects.

Integration

Integration between services, or integrating data across services such as between health and social care and justice services, is increasing important to gain a single view of the customer and use information intelligently to see trends, target interventions and prioritise resources.

Digital First is seeing new models of disruptive working appear, such as care marketplace, brokerage models and common data platforms.  Integration is underpinned by having the right digital infrastructure, governance and authentication to manage cyber security.

Digital First with its pool of specialists and brokered partners can help organisations plan its integration strategy, act as intermediaries to connect clients to solutions or can help build solutions

Our work with Harrow Council help move their social care marketplace towards a wider health and commercial opportunity. Find out more…

Collaboration

Organisations are moving to collaborating and sharing services at a far quicker pace than ever.  Digital infrastructure often lies at the heart of successful collaboration – ensuring services are available, operate on common technology and data can be securely exchanged.

Migration to cloud, either private or public, is becoming an important part of sharing infrastructure to enable greater inter-operability, application rationalisation and fully flexible ways of working.

Digital First works with clients to design and deliver or commission its technical road map to build shared services, migrate to cloud, building a digital platform and network that is resilient and future proof enough to meet the digital demands of the organisation.  Our work at the Institution of Mechanical Engineers is helping to do just that.  Find out more…

 

"Digital First helped us create a new narrative and a plan to become a more digital council. Their challenge and support through the Insight and Design phases of our digital transformation programme, along with their continued support in helping the in-house team to move forward our priority projected gave us real momentum to improve our services to customers and secure new efficiencies."

Duncan Dewhurst, Head of IT and Change

Digital First supported Lewisham Council to undertake a council-wide Digital Insight project to help engage senior leaders and to understand and scope the basis for an ambitious ‘Digital By Choice’ transformation programme.  We worked across all areas of the council with key senior stakeholders, IT, finance and transformation staff introducing new ideas and opportunities whilst assessing how the Council could build on its current digital progress.   Lewisham retained Digital First to help it design and mobilise its digital transformation programme, develop its investment business case for digital (Digital ROI) and support early delivery of some ‘digital front door’ projects that tasted new agile ways of working.Insight

 

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Obviously.... Give cash to social services and not the NHS, says health chief | News | The Times & The Sunday Times https://t.co/c6ui3HRPBj

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