James is digital leader of many years’ experience leading complex digital programmes, customer platform design delivering delivered change, service improvement and efficiency benefits and service transformation.
He is a UX/UI specialist that has advised a wide number of organisations on their front office design and service architecture.
Key skills and experience includes the design of digital functionality in self-service platforms and portals, platforms development, content delivery, eforms, payments and customer identity management and authenticated personalised services.
James has been involved with all sizes and scales of CRM systems from the forms and work flows engines (e.g. Firmstep) and traditional (e.g. Dynamics), to open source such as SiteCore and LifeRay to top tier platforms such as Oracle.
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