James is digital leader of many years’ experience leading complex digital programmes, customer platform design delivering delivered change, service improvement and efficiency benefits and service transformation.
Key skills and experience includes the design of digital functionality in self-service platforms and portals, platforms development, content delivery, eforms, payments and customer identity management and authenticated personalised services. James has been involved with all sizes and scales of CRM systems from the lightweight (e.g. Firmstep) and traditional (e.g. Dynamics), to top tier platforms such as Oracle.
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