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Whitehall departments are under pressure as never before, faced with shrinking budgets, economic uncertainty and growing demand for public services.

In response, ministers and officials have started generated innovative solutions, and some departments are merging, others are driving forward shared services – but further spending cuts and economic challenges loom.

Our consultants have been working in a number of departments including the Home Office, Department for Transport, DWP, HMRC and DEFRA. We have led a number of Change Programmes within Central Government, including the College of Policing Change Portfolio funded by the Home Office.

DigitalFirst is able to provide shared service expertise and has been working closely with the Cabinet Office in this area; we have also in a number of cases provided commercial advice.

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Digital First were commissioned to work with the Brent Housing Partnership to support its digital transformation, improve the overall customer and staff experience and delivery efficiencies through digitisation.

In developing the digital strategy we:

  • Undertook widespread staff and stakeholder engagement via digital transformation workshops
  • Assessed the options for digitising the customer front end and a wider assessment of the back office systems, data and integration opportunities
  • Developed a commercial business case for investment in a programme of digital transformation.
  • Produced a detailed design and specification of over 100 business processes and the including multiple integrations to create an end to end platform

Key outcomes achieved:

  • A clear technical roadmap for incremental digital transformation to create a new customer digital platform
  • Early rationalisation for the business applications portfolio generating over £200,000 per year in savings
  • Agile development of a new housing portal design to drive self-service and a richer customer experience
  • Production of a business case for change for a Dynamics 365 platform and wider savings of £600k annually – delivering an 18 month digital ROI
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