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Whitehall departments are under pressure as never before, faced with shrinking budgets, economic uncertainty and growing demand for public services.

In response, ministers and officials have started generated innovative solutions, and some departments are merging, others are driving forward shared services – but further spending cuts and economic challenges loom.

Our consultants have been working in a number of departments including the Home Office, Department for Transport, DWP, HMRC and DEFRA. We have led a number of Change Programmes within Central Government, including the College of Policing Change Portfolio funded by the Home Office.

DigitalFirst is able to provide shared service expertise and has been working closely with the Cabinet Office in this area; we have also in a number of cases provided commercial advice.

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Digital First has worked alongside the bi-boroughs of Westminster City and Kensington & Chelsea Councils (the Bi-Boroughs) to provide specialist advice in the design, development and benefits evaluation of a new Adult Social Care digital platform to improve service delivery and efficiency and deliver better outcomes for service users.

We collaborated with key operational, technical and policy staff across the two boroughs to assess the design and development of the emerging digital platform to identify, capture and quantify the range of opportunities and benefits that a fully integrated digital platform for adult social care services can deliver.

The implementation of the digital platform provides financial benefits which include large savings of up to £12.3m including 3rd party savings from contract savings, overhead savings, and income generation  for the bi-boroughs.

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