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Health & Social Care

Creating integrated, digital first organisations

Managing the pressures and demands of health and social care services, and creating modern digitised services where data in opening shared amongst key organisations is the great public sector challenge of our times.

Health Services, through its digital first focus and Sustainability and Transformation Plans and Social Care, implementing elements of the Care Act and seeking to become more integrated and digital in its service delivery have many challenges.

Digital First brings a range of insight and solutions to help health and social care organisations.

This includes:

  • Helping redesign to digital front door for social and health care – creating common digital customer tourneys that better integrate services
  • Designing, brokering and helping build and implement personal budget and care marketplace solutions
  • Helping design, broker and build data sagging platforms between health trust, CCGs and social care organisations, bringing the power of our brokerage partnerships to the table
  • Helping disrupt service delivery models and challenge technology thinking in social care to design and deliver a better, more cost effective assessment and care management solution

Some of our health and social care customers include:

Harrow Council – we developed the business case for the commercial growth of its care marketplace – MyCeP and brokered its partnership with IBM to build out its commercial solution on the IBM Watson cloud

Barnet Council – we helped the council understand the need for a care marketplace to manage its personal budgets and personal assistants model, ideally the commercial business case and digital ROI

Local Government Association – we shadowed the health and social care programme at the LGA to provide advice and guidance on emerging digital innovation in the sectors as part of helping to support local public services

CGI – we helping CGI understand and build its market position for health and social care through a market engagement exercise that helped assess the digital products and services in the health and social care sectors

In addition, Digital First is developing a Care marketplace solution that is built upon a service management, brokerage and technology platform that is designed to directly serve end customers, both personal budget holders and self-funders.  We are interested in potential organisational partners so please do get in touch.

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Mosscare St Vincent’s – Developing a Digital Strategy

Digital First worked with Mosscare St Vincent’s Housing Association to support the organisation increase its digital presence and service delivery, help develop a strategy and delivery roadmap.  Through a technology review,  staff engagement and outcome based workshops we assessed the baseline position and created the digital transformation roadmap and project priorities for MSV.

Our collaborative style of working with MSV helped secure a cross organisational buy-in to the transformation roadmap and now forms a key strand of its Back to Basic transformation programme.

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