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Disruptive Design

Disruptive design is the route to smarter strategy, agile re-invention and giving customers what they really want

Digital Disruption is in the mind. It is about moving the agenda from improvement to radical reform.

Digital disruption can feel like a double-edged sword. On the one hand it can feel like a direct threat to organisations and the ‘way we work’; for others it’s the route to a smarter strategy, agile re-invention and giving customers what they really want.

The way your staff work and interact will need to change profoundly and this requires every person to adapt. In addition new types of skills are needed for the organisation to take advantage of the digital transformation (analytics, social media and mobile devices). One of the biggest challenges our clients face is the explosion of data.

The proliferation of digital channels has greatly increased the number of customer interactions and consequently the amount of information held by all organisations. It is important to be able to analyse big data and use it to drive efficiencies within the organisation and improve customer service. DigitalFirst can help you continue your digital journey by supporting you through your programme of digital transformation.

We work with organisations to identify the digitally disruptive projects that really do make a difference.  Then we work closely with you to co-design and delivery the change.  Our approach is based around an agile transformation model.

Our agile digital transformation differs from traditional change approaches which are often slow, bureaucratic and costly. We help take your Digital Strategy and break it down into manageable often small-scale projects that deliver real change across a number of dimensions, including: digital process design, people strategy, information management and systems design.  Importantly we work with you to identify those ground-breaking projects that deliver the stand-out change that sets apart digital oganisations.

Common to all of these dimensions is a flexible approach to project management promoting collaboration, communication, interactive engagement, cross-functional teams and lightweight documentation. Agile focuses on the continual prioritisation and re-prioritisation of requirements, and enables you to easily and rapidly adapt the direction of your projects in response to changing customer feedback, while an iterative sprint-based delivery model produces working outputs at regular intervals for maximum return and minimal risk.

For more information on our service please contact Stephen Gray via [email protected] or 07801 038155 or Andrew Rogers via [email protected] or 07768 478611.

Digital First has worked alongside the bi-boroughs of Westminster City and Kensington & Chelsea Councils (the Bi-Boroughs) to provide specialist advice in the design, development and benefits evaluation of a new Adult Social Care digital platform to improve service delivery and efficiency and deliver better outcomes for service users.

We collaborated with key operational, technical and policy staff across the two boroughs to assess the design and development of the emerging digital platform to identify, capture and quantify the range of opportunities and benefits that a fully integrated digital platform for adult social care services can deliver.

The implementation of the digital platform provides financial benefits which include large savings of up to £12.3m including 3rd party savings from contract savings, overhead savings, and income generation  for the bi-boroughs.

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