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Understanding where you are as an organisation and what your customers really think is the first step of your digital journey

DigitalFirst helps organisations gain insight into its digital maturity – what your customer think and how your organisation and staff responds – and where it needs to focus.

Digital maturity matters in every industry. The approaches that digitally mature organisations use can be adopted by any organisation that has the leadership drive to do so. No matter where you are on your journey to becoming a more digitally enabled business, you must figure out where you are today. We can help you assess your digital capabilities by asking you a few probing questions.

We can use this insight to establish your level of Digital Maturity to give you useful strategic roadmap for what you need to do to advance to the next level, we give you a Digital Improvement Plan that includes critical priorities.

We will work with you to design and deploy insight tools that help understand the customer experience and what they want and the organisations readiness to meet this challenge.  Out toolkits, underpinned by organisational and customer research, help ask questions such as:

  • How digitally optimised are you in understanding your customer experiences?
  • How digitally connected are your products and services and how do these enhance the customer journey through your organisation?
  • How well do you utilise the digital data sources that you have and how well do you use analytics to learn and refine the services you provide?
  • Do your customers / citizens rely on access to your core systems to enhance their customer experience or gain up to date information about key transactions?
  • How digitally optimised are your business processes?
  • Do you use digital technology to engage customer/citizens and partners in the creation of innovative products and services?
  • Do you use agile and iterative techniques to develop new products and services?
  • How agile are you as an organisation, are you able to change quickly in response to changes in external factors?

Insight gives you foresight. Let us help you on your digital journey.

For more information on our service please contact Stephen Gray via [email protected] or 07801 038155 or

Digital First has worked alongside the bi-boroughs of Westminster City and Kensington & Chelsea Councils (the Bi-Boroughs) to provide specialist advice in the design, development and benefits evaluation of a new Adult Social Care digital platform to improve service delivery and efficiency and deliver better outcomes for service users.

We collaborated with key operational, technical and policy staff across the two boroughs to assess the design and development of the emerging digital platform to identify, capture and quantify the range of opportunities and benefits that a fully integrated digital platform for adult social care services can deliver.

The implementation of the digital platform provides financial benefits which include large savings of up to £12.3m including 3rd party savings from contract savings, overhead savings, and income generation  for the bi-boroughs.

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