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Digital Platforms

Helping our clients on their digital journey

There are a multitude of options for organisations who are seeking to implement a new Digital Experience Platform.

Digital First have experience of working with and implementing many of these, alongside our strategic partners for the benefit of our clients in all sectors. The website and digital experience technology marketplace has seen several new entrants in recent times, with open source platforms and commercial off the shelf solutions significantly expanding their functionality and scope.

When selecting which option is right for you, it is important to take advice from an experienced consultancy that isn’t tied to one particular platform or technology stack. At Digital First our starting point is to assess your current website and customer service technology environment, and then we will advise on the best course of action for you. We are not tied to any particular system, supplier or technology solution.

CRM & Customer Engagement Platforms

Digital First have recently implemented, alongside our strategic partners and key clients, Microsoft Dynamics 365 CRM, the Liferay Digital Experience Platform and Sitecore and Sitefinity CMS platforms. These implementations have been as part of front office and customer engagement platform transformations.

Community Marketplace

Through our strategic partnership with Spark Global, Digital First have implemented a digital community platform at the London Borough of Harrow, called the Harrow Deals Platform. This is a widely used platform across the Borough by many thousands of residents each week, it draws together local businesses and the residents of Harrow around deals and offers for goods and services, and offers a job search and application service in addition to a local marketplace for individuals to buy and sell goods.
The platform can be seen on the link and at the website below, and can be adapted and rolled out in a wide variety of locations and communities: https://harrow-deals.com

Collaboration & Engagement Platforms

Improving collaboration with customers, members and other stakeholders is crucial for the success of any organisation, and a new wave of Digital Tools and platforms now make this even easier and cost effective to achieve. Digital First have a strategic partnership with Higher Logic to implement their community and collaboration platform.

Higher Logic is a leading provider of online engagement and marketing automation tools and the world’s leading provider of online communities for professional associations, trade associations, and membership organisations.

Around the world, thousands of professional associations, software user groups, not-for-profits, and customer groups utilise Higher Logic to facilitate private, secure communities, drive interactions, and facilitate knowledge sharing and engagement. Core stakeholders and constituents communicate and share information. The resources, best practices, and experiences created are invaluable for both end-users and the organisations and companies that facilitate the environments. The tools develop your customer and member culture through vibrant managed discussions, quick response times, better staff support relationships, and the depth of knowledge produced.

Organisations are moving to collaborating and sharing services at a far quicker pace than ever. Digital infrastructure often lies at the heart of successful collaboration – ensuring services are available, operate on common technology and data can be securely exchanged.

Migration to cloud, either private or public, is becoming an important part of sharing infrastructure to enable greater inter-operability, application rationalisation and fully flexible ways of working.

Digital First works with clients to design and deliver or commission its technical road map to build shared services, migrate to cloud, building a digital platform and network that is resilient and future proof enough to meet the digital demands of the organisation. Our work at the Institution of Mechanical Engineers is helping to do just that. Find out more…

Digital First were commissioned to work with the Brent Housing Partnership to support its digital transformation, improve the overall customer and staff experience and delivery efficiencies through digitisation.

In developing the digital strategy we:

  • Undertook widespread staff and stakeholder engagement via digital transformation workshops
  • Assessed the options for digitising the customer front end and a wider assessment of the back office systems, data and integration opportunities
  • Developed a commercial business case for investment in a programme of digital transformation.
  • Produced a detailed design and specification of over 100 business processes and the including multiple integrations to create an end to end platform

Key outcomes achieved:

  • A clear technical roadmap for incremental digital transformation to create a new customer digital platform
  • Early rationalisation for the business applications portfolio generating over £200,000 per year in savings
  • Agile development of a new housing portal design to drive self-service and a richer customer experience
  • Production of a business case for change for a Dynamics 365 platform and wider savings of £600k annually – delivering an 18 month digital ROI
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