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Digital ROI

The business case for ‘doing digital’ is often assumed to be straightforward and obvious.

It is easy to be seduced by the latest tech toys and shiny gadgets, but the investment has to be worth the effort – that’s why we believe your journey should be underpinned by a digital ROI

Public sector in particular have often made tech investment and commitments to ‘going on-line’ and  ‘channel shift’ changes  but then not considered the return in investment and the necessary changes and closing down of other existing channels, often leading to an increase in cost.  Despite the obvious appeal of tech transformation the digital journey has to be able to demonstrate a clear return on investment (ROI).  We know from experience that it’s the Finance Director who often needs the most convincing.  Our approach to Digital ROI helps deliver confidence in disruptive design and agile transformation.

Senior stakeholder will expect any Digital Journey to deliver proven benefits

Going on a digital journey is more fundamental than just channel shift, however keeping a sharp eye on costs and the benefits expected through the digital disruption of services remains paramount. We call this a Digital ROI – following good business change principles with a strong commercial focus.

A Commercial Return means delivering value for money and efficiency as well as customer benefits

At DigitalFirst we work with our clients to provide them with commercial challenge and rigour, data and business analysis and robust business planning that ensures digital change stacks up. We want your investment to deliver not only the service improvements you and your customers desire but the commercial return on investment that you would expect.

In the on-going austerity challenges principally facing the public sector we passionately believe that it is important to ensure that the digital journey does not become just another wasteful programme. Therefore a Digital ROI makes good sense to build into any planned delivery programme.

Our clients can testify that DigitalFirst can help you achieve this.

For more information on our service please contact Stephen Gray via [email protected] or 07801 038155 or Andrew Rogers via [email protected] or 07768 478611.

Digital First has worked alongside the bi-boroughs of Westminster City and Kensington & Chelsea Councils (the Bi-Boroughs) to provide specialist advice in the design, development and benefits evaluation of a new Adult Social Care digital platform to improve service delivery and efficiency and deliver better outcomes for service users.

We collaborated with key operational, technical and policy staff across the two boroughs to assess the design and development of the emerging digital platform to identify, capture and quantify the range of opportunities and benefits that a fully integrated digital platform for adult social care services can deliver.

The implementation of the digital platform provides financial benefits which include large savings of up to £12.3m including 3rd party savings from contract savings, overhead savings, and income generation  for the bi-boroughs.

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